Failed to save whole day
Trying to save some changes, I spend today in clicking "Done". 9 hours of "failed to save". What can I do? I need to sleep but I should send a link to the project to my tutor((((
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Oksana Silantieva
Member (170) 1 1 1 |
02/22/2014 |
Hi Oksana,
If you work on a Mac, did you try to use Firefox and not Safari? I had the problem as you. But after change from Safari to Firefox, now, everything is ok and I can save my work.
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Olivier D
Member (185) 0 0 2 |
03/02/2014 |
Cody, sorry, but it is the same
http://www.scrollkit.com/s/JtxAiWp
I tryed to put less objects or less strips - it still "failed to save"
I tryed to copy - the copy has the same problem
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Oksana Silantieva
Member (170) 1 1 1 |
03/02/2014 |
I found the problem for me. I f you have a Mac, don't use Safari but prefer Firefox.
I hope that it will solve your problem
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Olivier D
Member (185) 0 0 2 |
02/27/2014 |
Hi, Cody
I have saved often. It became frozen with the last two strips.
What should I do? Should I close it and try to recreate two strips tomorrow?
I tried to do this - close browser, restart laptop, but it still failed to save
We do multimedia case - with interactive infographics and video, so screenshot is good idea but not enough)))
Thanks anyway
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Oksana Silantieva
Member (170) 1 1 1 |
02/22/2014 |
something you can also try to do is copy the scroll. you do that by adding /copy to the end of the url then refreshing.
hey oksana. I'm sorry you're having trouble. sometimes it will stall on a save and the best way to handle this is to save often throughout your work.
If you have to send something to your tutor and you can't get it to save, something you can do is take a screenshot of your work. that way you can show your tutor the progress and be able to recreate your work easier in a refresh.
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Cody Brown
Member (934) 1 1 5 |
02/22/2014 |
I have the same problem since few days. Every time I save after adding a background, lengthening the length of a strip, I have an error message "failed to save". Actually, I have only 2 pictures on background and text. Is it a problem with image size (around 500-700 ko in 72dpi)? Is there a storage limit for images, videos, sound ? And now, it happens just after log in on my scroll without change anything… Thanks for your help.