Unable to save

I note that there are a number of open questions on this subject, but it's mystifying me. I can only assume it's an API issue, or at least ScrollKit-server-related.

I've been intermittently unable to save since yesterday, Initially if I refreshed a tab with the problem scroll in it I could then save in the tab I was working in. This stopped working this afternoon.

I've tested all sorts of conditions, from making complex edits to extremely simple ones and there is no pattern that I can see, unless there's something in the scroll that's the problem - but I've tried with several scrolls with no luck.

It's a bit of a deal-breaker at the moment, and a great pity. It would be great if someone from the ScrollKit team could address this, even just to let us know that there is an issue.

0 votes

3 answers

2081 views

ANSWER

Copy URL

Myra

Hi, I experienced the same problem today. When I tried to save with Firefox, it won't give me that 'changes saved' tab; on Chrome, it gives me the 'Something went wrong' error message. But when I open my other scrolls, make a little edit and try to save them, it saves immediately.

04/09/2014

ANSWERS

Thanks for sharing this Fergus. We know this is an issue that you and others have run into. It's a bit mystifying to us as well but we are looking into it and we will report back in this thread what we find. I can't say when that will be because we don't know the full scope of the problem but we are investigating. Thank you for your patience.

1 votes

Copy URL

Fergus Kelly

Thanks Cody Brown . It's somewhat reassuring that I'm not going mad (although driven slightly demented by this issue!). I'll say it again – you've got a really great tool here, and I hope you can get things smoothed out soon. It's rapidly replacing Adobe Edge Animate in my toolkit.

03/07/2014

Fergus Kelly

Cody Brown Still having this issue on http://www.scrollkit.com/s/cmKL6YM . Tried getting round it by duplicating the scroll to http://www.scrollkit.com/s/O1OMbDC but this threw up a new issue - Google Fonts usage (Fjalla One) refused to copy

03/10/2014

Cody Brown

Hey Fergus. Try selecting the text then entering the font again. sometimes it just needs to be applied on more time.

03/10/2014

Fergus Kelly

Nope Cody Brown, that didn't work. (Still can't save BTW but I'm trying not to pester ;~))

03/12/2014

Fergus Kelly

Both of the issues above seem to have resolved themselves (just in time for me!) Cody Brown. Did you make changes? Should I mark this as answered?

03/18/2014

But it save in Windows XP, Firefox 28.

0 votes

Copy URL

I have the same problem, the message "Unable to save, try again in few minutes".

This happens everytime after I paste text in text strip.

I'm using Linux Mint 16, Firefox 28.

0 votes

Copy URL

Authentication Required

Unable to save

Invite people to answer

What's new in Quandora?